Our response to Coronavirus (COVID-19)

By Therapy Focus

Updated Thursday 03 November 2022

Protecting your health and safety

As always, ensuring your health and safety is our top priority and we wanted to share the steps we are taking to reduce the risk of community transmission of the COVID-19 virus. Therapy Focus takes COVID-19 and your safety seriously and we understand you may have questions or concerns about how we are managing COVID-19.

As of 14 October 2022, the Federal Government removed the need for isolation when COVID-19 positive for most settings. The state government has asked that disability care facilities implement appropriate safety measures for our people.

What we are doing:

  • All Therapy Focus employees are fully vaccinated and have undertaken training in hygiene and infection control
  • Staff continue to wear masks during all customer-facing interactions. We will work with you if this is not suitable for you
  • Implementing measures to ensure that when any of our employees test positive for COVID-19 they have the ability to work from home and are not present in our offices and do not attend customer sessions until they are symptom-free
  • Continuing to offer teletherapy services where appropriate
  • Providing RATs and PPE (masks, hand sanitiser etc) to all of our employees
  • Ask our employees to undertake RATs if they are feeling unwell or become aware of being a close contact

What we ask you to do:

  • Let us know if you have any cold or flu-like symptoms, and re-schedule or change to teletherapy if you are unwell
  • Continue to ensure you practise good hand hygiene and use our supplied hand sanitiser when visiting our offices

For the most up-to-date information and guidelines, visit the WA State Government website or the Department of Health website.

During these unprecedented times, the health and safety of our community is our priority. If you have concerns we encourage you to contact our Customer Experience Team on 1300 135 373.

COVID-19 vaccinations

Getting vaccinated against COVID-19 is a safe and effective way to protect yourself, your family and the community. COVID-19 vaccines are free for everyone in Australia aged 5 years and older.

You can find out about vaccination clinic locations and eligibility at Roll up for WA,  alternatively, you may wish to visit a Disability vaccination hub and can find your nearest location through Department of Health.

We are actively following updates from the State and Federal Governments to ensure our staff receive the latest health information.


We understand that some may not feel comfortable with face-to-face therapy sessions. During these challenging and uncertain times, our services can be accessed online or over the phone via teletherapy. You can learn more about teletherapy and its benefits here.

Not sure how to get set up for teletherapy? You can find detailed instructions here. If you need technical support, let your therapist know and they will connect you with our IT Team for assistance.

Need more info?

The Australian Government’s Department of Health website provides up-to-date information about COVID-19. This includes advice on how to protect yourself and your family, as well as symptoms to look for and when to get tested.

The National Disability Insurance Scheme (NDIS) website provides information about COVID-19 in easy English and other languages. There is also helpful advice for NDIS participants and people living with disability more broadly.

We have compiled a list of links to information and resources provided by key organisations that may be helpful. Access them here.

We're stronger together

By working together, we can ensure there is as little disruption to your therapy as possible.

Our therapists are committed to ensuring the health and safety of our customers, and delivering consistent, high quality therapy services during this challenging time.

If you have any questions or need any support, please contact our Customer Experience Team on 1300 135 373.