Our response to Coronavirus (COVID-19)
Updated Thursday 24 February 2022
Protecting your health and safety
As always, ensuring your health and safety is our top priority and we wanted to share the steps we are taking to reduce the risk of community transmission of the COVID-19 virus.
What we are doing:
- All Therapy Focus employees are fully vaccinated
- Even when mask wearing is not mandatory, therapists are required to wear masks during home visits and are required to ask your permission to remove the mask
- QR Code check-ins are required for all office-based appointments
- Providing teletherapy as an alternative option to face-to-face appointments OR in the event that you or your therapist are required to isolate.
During these unprecedented times, the health and safety of our community is our priority. If you have concerns we encourage you to contact our Customer Experience Team on 1300 135 373.
Getting vaccinated against COVID-19 is a safe and effective way to protect yourself, your family and the community. COVID-19 vaccines are free for everyone in Australia aged 5 years and older.
You can find out about vaccination clinic locations and eligibility at Roll up for WA, alternatively you may wish to visit a Disability vaccination hub and can find your nearest location through Department of Health.
We are actively following updates from the State and Federal Governments to ensure our staff receive the latest health information.
We understand that some may not feel comfortable with face-to-face therapy sessions. During these challenging and uncertain times, our services can be accessed online or over the phone via teletherapy. You can learn more about teletherapy and its benefits here.
Not sure how to get setup for teletherapy? You can find detailed instructions here. If you need technical support, let your therapist know and they will connect you with our IT Team for assistance.
Need more info?
The Australian Government’s Department of Health website provides up-to-date information about COVID-19. This includes advice on how to protect yourself and your family, as well as symptoms to look for and when to get tested.
The National Disability Insurance Scheme (NDIS) website provides information about COVID-19 in easy English and other languages. There is also helpful advice for NDIS participants and people living with disability more broadly.
We have compiled a list of links to information and resources provided by key organisations that may be helpful. Access them here.
We're stronger together
By working together, we can ensure there is as little disruption to your therapy as possible.
Our therapists are committed to ensuring the health and safety of our customers, and delivering consistent, high quality therapy services during this challenging time.
If you have any questions or need any support, please contact our Customer Experience Team on 1300 135 373.