Our response to Coronavirus (COVID-19)

Updated Friday 5 February at 4:38pm

Offices will re-open and face-to-face therapy will resume on Monday 8 February.

We are following advice from the State and Federal Governments and providing updates to our customers and partners as things change.

During this time, the health and safety of our community is our priority. If you have concerns we encourage you to contact your Key Worker or therapy team. Alternatively, you can contact us on 1300 135 373.

Transitioning out of lockdown

From 6pm on Friday 5 February, Perth and Peel will commence a post-lockdown transition period until 12.01am, Sunday 14 February.

The post-lockdown transition period includes the following restrictions:

  • Wearing a mask in public and at work
  • 4 square metre capacity rules for most venues
  • 20-person limit on private indoor and outdoor gatherings
  • Restricted visits to aged care and disability care facilities
  • Only essential travel permitted in and out of the Perth and Peel regions to other parts of WA

Schools in Perth and Peel will reopen from Monday 8 February. Masks are required to be worn by all school staff and secondary students. They are not required for primary school students.

The South West will return straight to pre-lockdown conditions from 6pm on Friday 5 February and do not have these restrictions.

For more information about the post-transition period and restrictions, go to the WA State Government website.

Therapy service delivery

From Monday 8 February, all Therapy Focus offices will reopen and face-to-face therapy sessions will recommence.

As your therapy partner, we have the following measures in place to protect the health and safety of our community during the post-lockdown transition period.

What we are doing:

  • Staff have been provided with personal protective equipment and masks will be worn at all times – unless removal is required to deliver therapy. In this instance our staff will ensure a safe distance before removing their mask.
  • Physical contact is limited to what is essential for therapy. Therapists will always seek permission before touching customers.
  • We will regularly check in with customers regarding their health, particularly before any face-to-face sessions and appointments.
  • We are following advice provided by the Department of Health regarding hygiene and infection control. This includes disinfecting workspaces and resources regularly, washing hands frequently and avoiding sharing of office items such as stationery and kitchen utensils.
  • We are regularly communicating with our school and community partners and will notify customers if there are any changes to our ability to provide therapy at schools and in other community locations.

What you can do:

  • Please wear face masks during all appointments and therapy sessions to help ensure the health and safety of our team. This includes home appointments. Children under 12 do not have to wear masks, as per the State Government guidelines.
  • All visitors to our offices must check-in using the COVID Safe WA app or sign-in sheet.

Our therapists are well equipped to support customers and families who are experiencing any challenges or anxiety relating to Coronavirus. If you need support, please contact your Key Worker or therapy team. You can also read advice from our psychologist about how to manage stress and anxiety caused by Coronavirus.


We understand that some customers may not feel comfortable returning to face-to-face therapy. In these instances, services can be delivered online and over the phone via teletherapy. You can learn more about teletherapy and its benefits here.

Contact your Key Worker or therapy team to discuss any concerns you have and what will work best for you.

Need more info?

The Australian Government’s Department of Health website provides up-to-date information about COVID-19. This includes advice on how to protect yourself and your family, as well as symptoms to look for and when to get tested.

The National Disability Insurance Scheme (NDIS) website provides information about COVID-19 in easy English and other languages. There is also helpful advice for NDIS participants and people living with disability more broadly.

We have compiled a list of links to information and resources provided by key organisations that may be helpful. Access them here.

We're stronger together

By working together, we can ensure there is as little disruption to your therapy as possible.

Our therapists are committed to ensuring the health and safety of our customers, and delivering consistent, high quality therapy services during this challenging time.

If you have any questions or need any support, please contact your Key Worker, or therapy team. We are here to help.