Our response to Coronavirus (COVID-19)

By Angelena Fixter


Updated Friday 6 May at 4:40pm

Protecting your health and safety

We are strictly following advice from the State Government and adhering to interim measures to protect the health and safety of our community.

For the most up to date information and guidelines, visit the WA State Government website or the Department of Health website.

What we are doing:

  • Staff have been provided with personal protective equipment and masks will be worn in line with Government guidelines.
  • Physical contact is limited to what is essential for therapy. Therapists will always seek permission before entering homes or touching customers.
  • We will regularly check in with customers regarding their health, particularly before any face-to-face sessions and appointments.
  • We are following advice provided by the Department of Health regarding hygiene and infection control. This includes disinfecting workspaces and resources regularly, providing hand sanitiser at offices, and washing hands frequently.

What you can do:

  • Wear face masks as directed by the WA State Government. At times, masks may be required during appointments and therapy sessions to protect the health and safety of our team. This includes home appointments.
  • Sign in using the COVID Safe WA app or sign-in sheet when visiting our offices
  • Use hand sanitiser prior to and during appointments and therapy sessions. Hand sanitiser stations are available at our offices

During these unprecedented times, the health and safety of our community is our priority. If you have concerns we encourage you to contact your Key Worker or therapy team. Alternatively, you can contact us on 1300 135 373.

COVID- 19 vaccinations

The COVID-19 vaccination program is currently underway in WA. Getting vaccinated against COVID-19 is a safe and effective way to protect yourself, your family and the community. COVID-19 vaccines are free for everyone in Australia.

High priority groups, including people with disability with complex needs in residential accommodation, were offered the vaccine as part of Phase 1a of the rollout. Some people with disability and paid and unpaid carers will be offered the vaccine as part of Phase 1b.

You can find a Phase 1b vaccination provider by using the Department of Health’s COVID-19 vaccine eligibility checker.

Under Phase 1B of the program, workers currently employed by disability service providers are also eligible to receive the vaccine. At Therapy Focus, our employees are encouraged and supported to be vaccinated. We are actively following updates from the State and Federal Governments to ensure our staff receive the latest health information and can access vaccines as soon they become available.


We understand that some customers may not feel comfortable returning to face-to-face therapy. In these instances, services can be delivered online and over the phone via teletherapy. You can learn more about teletherapy and its benefits here.

Contact your Key Worker or therapy team to discuss any concerns you have and what will work best for you.

Need more info?

The Australian Government’s Department of Health website provides up-to-date information about COVID-19. This includes advice on how to protect yourself and your family, as well as symptoms to look for and when to get tested.

The National Disability Insurance Scheme (NDIS) website provides information about COVID-19 in easy English and other languages. There is also helpful advice for NDIS participants and people living with disability more broadly.

We have compiled a list of links to information and resources provided by key organisations that may be helpful. Access them here.

We're stronger together

By working together, we can ensure there is as little disruption to your therapy as possible.

Our therapists are committed to ensuring the health and safety of our customers, and delivering consistent, high quality therapy services during this challenging time.

If you have any questions or need any support, please contact your Key Worker, or therapy team. We are here to help.