How we work

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We take a transdisciplinary approach to service delivery. This ensures the best outcomes for the individuals and families we work with.

What does ‘transdisciplinary’ mean?

A transdisciplinary approach encourages each member of a therapy team to contribute knowledge and skills, and collaborate with other therapists to determine the most beneficial therapy strategies.

In a transdisciplinary team the typical boundaries of each discipline (e.g. physiotherapy, speech pathology, occupational therapy) are removed and team members share their skills and expertise. This approach ensures that all team members work together to reinforce therapy strategies and monitor goals.

Three therapists laughing with a young boy in a wheelchair
Two illustrated therapists

Our transdisciplinary therapy teams

We employ more than 280 qualified therapists who work as part of our transdisciplinary therapy teams. This includes:

These therapists work together, sharing knowledge and skills to develop comprehensive therapy plans that are evidence-based and best practice.

People with disability, their families and carers also play an important role in our therapy teams. We put you, and the people who are important to you, at the centre of everything we do. This is achieved with the help of a Key Worker.

Your Key Worker

We use a Key Worker model to ensure the people we work with have one main contact, but access to a network of therapists with diverse skillsets.

When your start services with Therapy Focus you will be appointed a Key Worker. Your Key Worker is one of the therapists in your therapy team and is responsible for coordinating service delivery. If you are only accessing services from one therapist, then that therapist is your Key Worker.

Your Key Worker will get to know you, and the people who are important to you. They will keep in regular contact with you to make sure your needs are being met and you’re on track to achieving your goals. They also ensure that everyone, including your therapy team, other health professionals and service providers, are on the same page regarding your therapy services and your goals.

Therapy Focus therapist smiling at a teenage girl
Your Key Worker will:
  • Help develop your therapy plan with you
  • Give you, your family and/or carers information and advice
  • Help you and the people around you to work toward your goals
  • Help you work through challenges or issues you’re facing
  • Visit the places where you need support
  • Attend meetings with you
  • Invite other therapists to meetings when needed
The people in your life can contact your Key Worker if they have questions. This includes:
  • Family members
  • School staff
  • Doctors and medical professionals
  • Local Coordinators
  • Funding bodies
  • Other service providers
A man smiling with his arms around two Therapy Focus therapists

Our Guiding Principles

Strengths-based practice

We work with you and the people around you to build on your strengths and achieve better outcomes.


We work with you to find activities you would like to take part in at home, at school or out in the community.


We make sure you have the support, equipment and environment you require to live as safely and as independently as possible.

Person-centred practice

We know every person has different needs and makes different choices. We work with you to find out what you want and how we may be able to help you achieve this.

Evidence-based practice

We use tried and tested ways to guide us in everything we do. Our employees keep their knowledge and skills up to date in order to provide the best possible therapy.

Team work

All the people in your life, including your family, carers, educators and other health professionals, are part of the team. By working together we can help you achieve your goals.

Learning everywhere

Learning happens in different ways and in different places. The tasks and activities you do every day can be opportunities for learning. We work with you to use these opportunities to develop the skills that are important to you.

The Service Cycle

These are the steps we take in service delivery, from your initial welcome meeting to regular progress reviews.

a diagram showing the steps in the service cycle

Click on each heading to learn more:

Welcome Meeting
Therapy Plan Development
Progress Review
Welcome Meeting

Your therapy team will meet with you and the people who are important to you to discuss what you want in life. We will explore your priority areas, goals and dreams.

Therapy Plan Development

In order to develop your therapy plan, your therapy team may conduct assessments to find out what you can do and what you need help with. They do this by:

  • Asking you questions
  • Talking to the people who help you
  • Watching you complete activities at home, school, work, or in the community
  • Asking you to demonstrate activities

Your therapy team will talk to you about their assessment and suggest what you can do to work toward your goals. This will include things you can do and things people around you can do to help. This will form your therapy plan.


Once your therapy plan is complete, your therapy team will begin delivering therapy. This can include:

  • Helping the people around you make things easier for you
  • Giving you activities to help you learn something new
  • Showing you how to do something
  • Finding you equipment that can help you

You will need time to practice new skills by yourself, as well as with your therapy team and the people around you. This is when you can tell us what is working well and what isn’t working so well.

Progress Review

When you feel you’ve had enough time to practice we will meet with you to find out if you’ve reached your goals. If you have new goals then we can continue to work with you. If you have achieved all your goals, then you may choose to say goodbye.


If you are using government funding to access our services (e.g. NDIS), you may need to attend meetings or complete forms to access more funding. This ensures that we can keep providing therapy. Your therapy team can help you access funding and give you information about the options that are available to you.