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Our Cancellation Policy

How we manage cancellations

Life happens

We understand that sometimes you need to cancel an appointment.

How to cancel an appointment

If you need to cancel or change an appointment, we ask that you give us 1 business days’ notice and let us know within regular business hours. For example, if your appointment is at 11:00am on a Monday, you need to let us know by 11:00am the Friday before.

To cancel or change your appointment, please contact your local Therapy Focus office or contact our Central Office on 1300 135 373 during business hours. Please do not contact your therapist directly, as they may not receive your message in time.

If you miss an appointment or cancel within 1 business day, you will be charged the full cost of the appointment, including travel.

If you cancel often, we will discuss your therapy goals and what help you might need to attend appointments. If we can’t find a solution then we may decide to stop services until you are able to attend your appointments.

If your therapist needs to cancel an appointment we will do our best to reschedule.