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Terms of Service

Our Terms of Service detail our rights and responsibilities as a service provider, and your rights and responsibilities as a customer.

In order to receive services, customers must agree to these Terms of Service which include:

  • Rights and responsibilities
  • Charges and service bookings
  • Cancellation Policy
  • Privacy Policy
  • Payment terms

Please make sure you have read, understood, and agree to our Terms of Service before signing a Service Agreement. These form part of the agreement with Therapy Focus. Failure to meet your responsibilities in the Terms of Service may result in withdrawal of services.

View our Terms of Service

View our Terms of Service in Easy Read

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Signing a Service Agreement

When you choose Therapy Focus as your service provider, we will make a Service Agreement together. A Service Agreement is a written agreement between a service provider and a customer, or their authorised representative.

Our Service Agreement outlines the supports we will provide and how they will be delivered. It also details the agreed budget or cost for providing services and supports.

A Service Agreement must be completed and signed before we can start delivering therapy services.