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Feedback

Share a suggestion, make a complaint or give us a compliment.

We value your feedback as it helps us continuously improve.

Ways you can provide feedback

  • Contact the appropriate staff member, their Team Leader or Manager, or contact us directly. You can do this in writing, by phone, or in person. We can arrange an interpreter or any other assistance you need to provide feedback.
  • Complete the feedback form below, or request that a feedback form be mailed to you.

 

What happens next?

Once we have received your feedback, the appropriate staff member will address your comments and take action as soon as possible (if appropriate). If you provide your name, phone number, email and/or postal address we will contact you within a week to discuss your feedback and let you know of any actions taken.

You can always contact us to find out about the progress of your feedback too.

If you are unhappy with our response or wish to take the matter to an external party, you can contact:

  • NDIS Quality and Safeguards Commission
    (for customers receiving Federal Funding through NDIS)
    Phone 1800 035 544, email [email protected] or visit ndiscommission.gov.au
  • Health and Disability Services Complaints Office (HaDSCO)
    (for customers receiving State Funding from Department of Communities)
    Phone 1800 813 583, email [email protected] or visit hadsco.wa.gov.au

You can also elect to draw on the services of an advocate to help with this process such as a family member, friend, support worker or certain agencies that provide this service, for example:

Feedback form