Therapy Focus Logo

What are you looking for?

Incident Management

We want you to receive a safe quality service.

If an incident occurs, during or as a result of our service, we will:

  • make sure you and everyone involved is safe
  • involve other organisations if required e.g. the Police
  • record details about the incident on our systems
  • find out the cause of the incident
  • make changes so our service is improved
  • provide you with ongoing support and keep you updated on changes we have made
  • contact the NDIS Quality and Safeguards Commission, if this is a reportable incident


If you feel unsafe or unhappy with our service, you can tell us by:

  • Contacting your therapy team or their Team Leader in writing, by phone, or in person. We can arrange an interpreter or any other assistance you might need to provide feedback
  • Contacting a Clinical Manager on 1300 135 373


If you prefer to speak to someone outside of Therapy Focus you can contact:


If you need help to report an incident you can use an advocate. This can be a family member, friend, support worker or another agency, for example:

  • People with Disabilities WA
    Phone 1800 193 331, email [email protected] or visit their office