Incident Management

We want you to receive a safe quality service.

If an incident occurs, during or as a result of our service, we will:

• make sure you and everyone involved is safe
• involve other organisations if required e.g. the Police
• record details about the incident on our systems
• find out the cause of the incident
• make changes so our service is improved
• provide you with ongoing support and keep you updated on changes we have made
• contact the NDIS Quality and Safeguards Commission, if this is a reportable incident

 

If you feel unsafe or unhappy with our service, you can tell us by:

• Contacting your therapy team or their Team Leader in writing, by phone, or in person. We can arrange an interpreter or any other assistance you might need to provide feedback
• Contacting a Clinical Manager on 1300 135 373

 

If you prefer to speak to someone outside of Therapy Focus you can contact:

• NDIS Quality and Safeguards Commission
  Phone 1800 035 544 or visit ndiscommission.gov.au

 

If you need help to report an incident you can use an advocate. This can be a family member, friend, support worker or another agency, for example:

• People with Disabilities WA
  Phone 1800 193 331, email [email protected] or visit their office