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Our Privacy Policy

Your privacy is important to us. When you access services delivered by Therapy Focus, we will need to collect, use and, where required, share your personal information for the purpose of providing quality services to you.

Therapy Focus is bound by the Privacy Act 1988 and the Australian Privacy Principles, which set out requirements for protecting the privacy of individuals. The following policy outlines how we will safeguard and manage your personal information.

We can answer any questions you have about privacy at Therapy Focus.

Click on the questions below for more information.

Personal information is any information that can tell us who you are. Some examples are:

  • Your name
  • Your address
  • Your date of birth
  • Your phone number
It can also be sensitive information such as information about your health:

  • Reports from doctors, specialists, therapists or other health professionals
  • Information from other agencies or community services.

We only collect and keep information that is needed. When we ask for your information, we will tell you why we need it. Some of the reasons we keep information are to:

  • Check that you are eligible to receive services
  • Understand what support you need
  • Provide reports to the organisations that provide funding to Therapy Focus

If we don’t have important personal information that is needed, we may not be able to provide services to you.

We will talk to you and ask you to complete forms where needed. If you allow us to, we will also ask for information from other health professionals and service providers that support you.

We keep your information safe in secure systems so that only the people who need to see it can read it. If you stop receiving services we will make sure your information remains safe.

Your safety is our priority.

We provide a confidential service but we may need to liaise with other professionals or agencies involved in supporting you. We will not share your information with anyone unless it is required as part of providing services to you. This can help us better plan services for you.

Sometimes we may be required to share information for safety or legal reasons, for example, if we are concerned about your physical or psychological safety or another person’s safety.

You have the right to request access to your information, subject to some exceptions under law. If you want copies of information, please speak to your therapy team or email [email protected]. You may be required to put your request in writing for auditing and security reasons. Therapy Focus reserves the right to charge a fee for the collation and supply of your information on a case-by-case basis.

You can update your details by contacting our Customer Experience Team on 1300 135 373 or by emailing [email protected].

You can also speak to your therapy team about updating your personal information.

You can make a complaint if you’re not happy with how we:

  • Collect your personal information
  • Store your personal information
  • Share your personal information

To make a complaint, please contact our Quality & Risk Manager:
Phone: 1300 135 373
Email: [email protected]
Mail: PO Box 20, Bentley WA 6982

If you wish to take the matter to an external party, or if you would like more information about the Australian Privacy Principles, you can contact the Office of the Australian Information Commissioner (OAIC):

Email: [email protected]
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001

If you’re an NDIS participant you can also contact the NDIS Quality and Safeguards Commission:
Phone: 1800 035 544
Email: [email protected]

If you’re accessing State funded disability services, you can contact the Health and Disability Services Complaints Office (HaDSCO):
Phone: 1800 813 583
Email: [email protected]
Mail: GPO Box B61, Perth WA 6838

If you’re accessing aged care services, you can contact the Aged Care Quality and Safety Commission:
Phone: 1800 951 822
Online: What to do if you have a complaint | Aged Care Quality and Safety Commission

Website usage

This is the website of Therapy Focus Ltd. When you visit our website, our web server automatically records some general information about your visit, but does not recognise or record any individual information about you. The information we record and use for statistical purposes is:

  • Your server/IP address
  • The date and time
  • The pages accessed and documents downloaded
  • The previous site visited
  • The type of browser used

We can only identify you personally if you give us this information voluntarily.

We do not know your email address unless you give it to us. We will only record your email address if you provide it when submitting a form or sending us a message. We will use it only for the purpose you have provided it for.

If you have given us your email address, but do not want to receive an email from us in the future, please contact us and we will remove your email address from our database.

How we use this information

We use this information to improve the content of our website and respond to any requests or enquiries you submit. If you subscribe for news and updates, we will send you information about our services and upcoming events as per your subscription preferences. You can unsubscribe from these emails at any time. If you supply your phone number when submitting an enquiry, we will only use it to respond to that enquiry.

We use this information internally and only share it with Therapy Focus staff who need it as part of normal business activities. We do not disclose or sell your personal information for use in mailing lists or databases.

How we use cookies

Cookies are small pieces of data that ask permission to be stored on your device (computer or mobile device) when you visit a website. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. This can include enhancing your browsing experience, personalising content, analysing website traffic, and delivering targeted advertisements.

You can choose to accept or decline cookies. Some web browsers automatically accept cookies, but you can usually modify your browser settings to block or delete cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

Want more information?

Therapy Focus welcomes your comments regarding our Privacy Policy. If you have any questions or would like more detailed information, contact us on 1300 135 373 or email [email protected].