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Our Privacy Policy

Your privacy is important to us. The following outlines how we safeguard the privacy of our customers, including how we manage personal information.

We ask for your consent to collect and keep your information. You have the right to change this consent at any time.

We will do our best to:

  • Tell you how we keep and use your personal and sensitive information
  • Follow Australian privacy laws
  • Answer any questions you have about privacy at Therapy Focus
  • Work with you to address any complaints you have about privacy

Click on the questions below for more information.

Personal information is any information that can tell us who you are. Some examples are:

  • Your name
  • Your address
  • Your birthday

Sensitive information tells us more about you.

  • Your race
  • Your culture
  • Your religion
  • Reports from doctors
  • Reports from other therapists or health professionals
  • Information from other health or therapy services

We only keep the information that we need. When we ask for your information we will tell you why we need it. Some of the reasons we keep information are to:

  • Check that you are eligible to receive services
  • Understand what support you need
  • Provide reports to the organisations that provide funding to Therapy Focus

If you don’t provide the personal information we need, we may not be able to provide services.

We will talk to you and ask you to complete forms where needed. If you allow us to, we will also ask for information from other health professionals and service providers that support you.

We keep your information safe in secure systems. Only the people who need to see it will see it. If you stop receiving services we make sure your information remains safe.

We provide a confidential service, but sharing information with other health or community services can help us better plan services for you. We will only do this if you agree.

Sometimes we may be required to share information without your consent for safety or legal reasons. This is because of a limitation to confidentiality.

If we are concerned about your physical or psychological safety, or another person’s physical or psychological safety, we may need to share your information with other people.

Your safety is our priority.

If you want to see what information we are keeping in order to provide services, speak to your Key Contact or therapy team, or email [email protected].

You can update your details by contacting our Customer Experience Team on 1300 135 373 or by emailing [email protected].

You can also speak to your Key Contact or therapy team about updating your personal information.

You can make a complaint if you’re not happy with how we:

  • Collected your personal information
  • Store your personal information
  • Share your personal information

To make a complaint, please contact our Quality Manager:

Phone:1300 135 373

Email: [email protected]

Mail: PO Box 20, Bentley WA 6982

If you are unhappy with our response, or wish to take the matter to an external party, you can contact the Office of the Australian Information Commissioner (OAIC):

Email: [email protected]

Phone: 1300 363 992


Mail: GPO Box 5218 , Sydney NSW 2001

If you’re an NDIS participant you can also contact the NDIS Quality and Safeguards Commission:

Phone: 1800 035 544

Email: [email protected]


If you’re accessing State funded disability services, you can contact the Health and Disability Services Complaints Office (HaDSCO):

Phone: 1800 813 583

Email: [email protected]


Mail: GPO Box B61

Website usage

This is the website of Therapy Focus Ltd. When you visit our website, our web server automatically records some general information about your visit, but does not recognise or record any individual information about you. The information we record and use for statistical purposes is:

  • Your server address
  • The date and time
  • The pages accessed and documents downloaded
  • The previous site visited
  • The type of browser used

We can only identify you personally if you give us this information voluntarily.

We do not know your email address unless you give it to us. We will only record your email address if you provide it when submitting a form or sending us a message. We will use it only for the purpose you have provided it for, and will not disclose it without your consent.

If you have given us your email address, but do not want to receive an email from us in the future, please contact us and we will remove your email address from our database.

How we use this information

We use this information to improve the content of our website and respond to any requests or enquiries you submit. If subscribe for news and updates we will send you information about our services and upcoming events. If you supply your phone number when submitting an enquiry, we will only use it to respond to that enquiry.

We use this information internally and only share it with Therapy Focus staff who need it as part of normal business activities. We do not disclose or sell your personal information for use in mailing lists or databases.

Want more information?

If you have any questions about our Privacy Policy or would like more detailed information, contact us on 1300 135 373. You can also visit the Australian Information Commissioner and Privacy Commissioner’s Website to learn more.