Coronavirus updates and information

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We are closely monitoring the coronavirus (COVID-19) outbreak and have implemented strict measures to keep our community of customers, partners and staff safe.

We are following advice from the State and Federal Governments and regularly providing updates to our customers and partners as things change.

During this challenging time the health and safety of our community is our priority. If you have concerns we encourage you to contact your Key Worker or therapy team. Alternatively, you can contact us on 1300 135 373.

Service impacts

Please be advised that face-to-face therapy appointments and meetings have been suspended until further notice.

Whilst allied health services have been classed as ‘essential services’ by the government, the majority of our therapy services are being delivered remotely via teletherapy to protect the health of our staff and customers, and their families.

If you require face-to-face sessions, please contact your Key Worker or therapy team to discuss your needs. Due to the lack of protective clothing worldwide, and the risk to both staff and customers, we ask that you carefully consider face-to-face therapy sessions.

Our therapy teams and management will review your request for face-to-face therapy, assess the risk, and make a decision. This process has been streamlined to ensure we can give a quick but considered response.

Teletherapy

We are committed to continuing therapy and are delivering the majority of our services remotely via teletherapy.

You can learn more about teletherapy here or download the fact sheet.

If you have an upcoming appointment a member of our team will be in touch to discuss options.

Cancellations

If your therapist/s cancel one or more of your appointments you will not be charged.

If you would like to change or cancel your appointments, please contact your therapist/s as soon as possible. We will do our best to reschedule appointments when it is safe to do so, and appreciate your patience while we do this.

If you have confirmed a remote therapy session with your therapist (e.g. by phone, FaceTime or Skype) and cancel at short notice, you will be charged for the appointment. Please refer to our cancellation policy for more information.

Office closures

All Therapy Focus offices are currently closed with staff working remotely from home. We ask that you do not attend Therapy Focus offices or therapy clinics for the time being.

You can still contact your Key Worker and broader therapy team via mobile and email. We appreciate your patience and understanding while we work to implement technology and resources to support remote work practices.

Therapy groups

We are temporarily suspending any group sessions where a number of customers come together for therapy. If you or your child are currently taking part in group sessions, please contact your Key Worker or therapy team to discuss other options.

Access to therapists

There may be situations where access to your therapist will be limited. If this is the case, please contact your Key Worker or therapy team to discuss other ways to access the therapy support you need.

What we are doing

As your therapy partner, we are taking all possible precautions to prevent the spread of COVID-19.

  • Our therapists are receiving regular updates and are strictly following all advice provided by the Department of Health regarding hygiene and infection control.
  • We are regularly communicating with schools where we deliver therapy services and will keep parents and carers informed if there are any changes to our ability to provide therapy at schools and in other community locations.
  • Our therapists are well equipped to support customers and families who are experiencing any anxiety about the unfolding situation. If you need support please contact your Key Worker or therapy team.

What you can do

The Department of Health has advised that people must do the following to help slow the spread of COVID-19 in Australia:

If you have a confirmed case, you must isolate yourself to stop the virus spreading to other people.

More information

The Australian Government’s Department of Health website provides up-to-date information about COVID-19. This includes advice on how to protect yourself and your family, as well as symptoms to look for and when to get tested.

The National Disability Insurance Scheme (NDIS) website also provides information about COVID-19 in easy English and other languages. There is also helpful advice for NDIS participants and people living with disability more broadly.

How we will keep you informed

The situation is changing daily and we’re committed to providing the most up-to-date information we can. We will be updating this page regularly and will keep in touch with our customers via email and SMS.

Please contact us if you have any questions or concerns.

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