Experiences with NDIS services during COVID-19

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The University of Melbourne is working with the National Disability Insurance Agency (NDIA) on a research project to understand the experiences of people with disability during COVID-19.

Over March, April and May 2020, the NDIA made a number of changes to the way their services work to ensure participants could continue to access services and supports. The survey will help the NDIA understand what participants thought about the changes they made to the NDIS in response to COVID-19 and how they found using telehealth (phone and video) to access allied health services (heath care from people like speech pathologists and physiotherapists). The NDIA want to better understand what worked for participants to help them shape how these services are provided in the future.

The survey takes about 15-25 minutes to complete and can be accessed via the link below:

Complete the survey online

If you have any questions or would like further information please contact Dr Belinda Lawford:

Email: [email protected]
Phone: (03) 8344 2045

If you would like to discuss this research with someone from the NDIA Research Service, please contact Dr Renata Morello or Dr Lizzie Smith by email to: [email protected]


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