Supporting therapists, strengthening connections: AI Transcription Services
By Therapy Focus
Keeping sessions centred on care, connection and progress
At Therapy Focus, we are always looking for ways to improve your experience and ensure your therapy sessions remain focused, supportive and work towards your therapy goals.
As part of this, we are introducing the use of AI transcription tools Heidi AI and Microsoft Copilot to support session note taking and clinical documentation.
We use secure AI transcription tools to reduce administrative tasks, enabling our therapists to focus fully on listening, engaging and supporting you during your sessions.
We need your consent to use AI transcription tools.
Customers will be contacted and asked to indicate their preference for the use of AI transcription services in their therapy sessions.
These tools do not replace your therapist, do not provide therapy and do not change how your sessions are run.
You can withdraw your consent at any time. Your therapist will check in verbally at each session to ensure you’re happy to continue using it.
Frequently Asked Questions
There are no changes to how your therapy sessions run.
Your therapist will still lead the session in the same way and you can still expect high quality, person-centred supports throughout your journey with us.
The only difference is that some background note taking tasks are supported by AI, allowing your therapist to spend more time listening and engaging with you rather than writing notes.
Yes. Your consent is required before we can use AI transcription services.
We kindly ask that you provide consent using the button above. If you would prefer, you can provide written consent by completing a form during a session with your therapist.
Once you provide us consent, your therapist will check with you verbally at the start of each session to ensure you’re still comfortable.
You may ask questions, decline to use AI services, or withdraw your consent at any time.
Your decision will not affect your care.
We use carefully selected AI tools to reduce administrative work and note taking time for our therapists, so they can spend more time focused on you.
These tools support note taking and documentation only. They do not replace your therapist, influence clinical decisions, or change how your therapy is delivered.
We currently use two secure platforms to support clinical note taking and documentation - Heidi AI and Microsoft Copilot.
Heidi AI is a secure, Australia based clinical documentation service used widely by healthcare professionals, including GPs and specialists.
It helps therapists to transcribe parts of sessions or therapist dictation, create accurate clinical notes and reduce the time spent on paperwork.
Microsoft Copilot is an AI tool built into Microsoft’s secure healthcare grade environment. It supports our therapists with documentation and speeds up their workflow.
Yes. Both platforms follow strict health, privacy and security standards and do not use your data to train public AI systems. Data is secured in or stored in Australia, adhering to existing compliance and data protection regulations.
No. Sessions are not recorded. Any transcription occurs live and is stored for 30 days. Written clinical notes saved by your therapist are stored in your Therapy Focus Customer File.
Strong security controls are in place, and all information is handled in accordance with Australian privacy and health data requirements. Heidi AI may use third‑party or cloud‑based systems for processing purposes.
Have questions?
If you have any questions or would like more information, please speak with your therapist or call us on 1300 135 373 or email us.
By Therapy Focus
Last Updated 23 Mar 2026
