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Complex Communication

Augmentative & Alternative Communication

We provide effective communication systems and solutions for people with complex communication needs.

What is Alternative Augmentative Communication?

Communication is more than just the spoken word – particularly for children and adults with disability who have difficulties speaking. Augmentative and Alternative Communication (AAC) is a way of communicating that enhances or replaces speech. AAC systems can assist people who cannot speak to develop language skills and have a voice of their own. This can in turn help them participate in daily activities and achieve more independence.

People who can benefit from the use of AAC include those who:

  • Have difficulties understanding language
  • Have little or no verbal speech
  • Have voice difficulties
  • Have difficulty being understood due to motor or neurological difficulties

Support for people with complex communication needs

At Therapy Focus a number of our therapists who are highly knowledgeable and experienced in AAC. These therapists provide advice and support to people with complex communication needs, as well as families, carers, education staff and support workers.

We offer access to a range of communication devices and systems for people with complex communication needs to hire and trial, including high-tech systems such as iPads and eye-gaze devices, and low-tech systems such as communication books. Our therapists can discuss options and make recommendations based on the needs of each individual.

A therapist and child using an ipad

How we can help

Our services are tailored to the unique needs of each individual and can include:

  • Assessment of AAC needs
  • Demonstration of different AAC options
  • Recommendations for the hire and trial of AAC systems
  • Set-up and programming of AAC devices and systems
  • Goal setting and support for AAC trials
  • Education and training in the use of AAC systems
  • Support for long-term prescription of AAC systems

Accessing our services

State-Funded Disability Services

We’re a contracted provider for the WA State Government’s Department for Communities, Disability Services.


As a registered provider for the National Disability Insurance Scheme, we can help you make the most of your NDIS Plan.

Fee for Service

Not eligible for government funding? We can provide a customised quote based on your needs. Private health rebates apply to some services.

How we work

We take a transdisciplinary approach to service delivery and use a Key Worker model to ensure the people we work with have one main contact, but access to a network of therapists.