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What is Support Coordination?

Published 29th March, 2019
Kiki Veron headshot Written by Therapy Focus Support Coordinator, Kiki Veron. 

Support Coordination is assistance to help you implement the supports you need to achieve the goals in your NDIS Plan. This includes formal, informal and mainstream supports.

Supports funded by the NDIS are known as formal supports. This includes things like therapy, assistive technology and consumables for example. They are supports offered by service providers like Therapy Focus.

Informal and mainstream supports are not funded by the NDIS. These include:

Informal supports – unpaid family, carer and community support available to a person.

Mainstream supports – education, health or other community services.

A Support Coordinator will help you understand your NDIS plan and connect you with the formal, informal and mainstream supports that suit your needs and help you achieve your goals.

Support Coordination is also about capacity building. This means helping you develop the skills and confidence needed to manage the supports in your NDIS plan.  A Support Coordinator will empower you to coordinate your services and participate in the community to the best of your ability.

It is important to note that Support Coordination services are time limited. This means that NDIS will only fund Support Coordination services for a certain amount of time, but this can change depending on your needs.

Levels of Support Coordination

There are three levels of Support Coordination that can be included in your NDIS plan. The level of Support Coordination you receive funding for in your plan depends on your individual goals, plan objectives and aspirations.

Support Connection – Links you with supports that maximise your NDIS plan and help you achieve your goals.

Support Coordination – Helps you build the skills you need to understand, implement and use your plan. A Support Coordinator will work with you to ensure a mix of supports are accessed and coordinated. They will also help you resolve points of crisis and develop resilience.

Specialist Support Coordination – This is for people whose situations are more complex and need specialist support. A Specialist Support Coordinator will assist you to manage challenges, work through barriers and ensure consistent delivery of services.

Our Support Coordination Services

At Therapy Focus, we provide Support Coordination and Specialist Support Coordination services.

Our Support Coordinators have extensive experience working with people living with disability and work as part of our therapy teams. Our Specialist Support Coordinator is a qualified Social Worker who also has extensive experience within the disability sector.

Our Support Coordinators provide one-on-one support to help you get the most out of your NDIS plan. The types of things they can help you with include:

  • Choosing service providers that meet your needs
  • Coordinating and reviewing services
  • Navigating the NDIS portal, developing service agreements and creating service bookings
  • Addressing any concerns you have with service providers
  • Managing any issues or challenges you’re facing
  • Accessing and navigating mainstream support (e.g. health, education, housing, legal and other services)
  • Building relationships and managing conflict
  • Preparing for a plan review
  • Liaising with NDIS Plan Managers

For more information about Support Coordination, visit the NDIS website.

To access our Support Coordination services, contact us today.

Two therapists reading a plan with an older man

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