From our Chair & CEO: Autumn update

Can you believe that summer is almost over and we are heading into autumn?

Over the Christmas period our offices closed for a week so that staff could enjoy a well-earned break, which meant that people came back to work with a renewed vigour and a spring in our step. And we are excited for our future!

At the end of last year we began a new strategic planning process, which has been extensive and has involved every person in the organisation. We are working with our colleagues to understand how we can foster an environment where staff can flourish, while delivering services to help our customers do the same. People’s right to choose will underpin our 2020-23 Strategic Plan, which focuses on bespoke services and localised support that responds to the needs of communities. The plan will be launched at our Anniversary Breakfast on 1 July 2020, along with a new organisational ideology that we are very proud of. Watch this space for more information.

Another major announcement at the Anniversary Breakfast will be the launch of our new logo! The new logo is being developed with significant input from our staff, who we see as the lifeblood of our organisation. It is important to note that our name will not change – we will remain Therapy Focus – but we believe it is time our logo, and brand more broadly, changes to reflect who we are today and into the future. Part of this process will include inviting our customers and stakeholders to provide feedback on logo concepts, so keep an eye out for this opportunity in April/May.

Our Parent Reference Group (PRG) is also undergoing a transformation to become more representative of the many different customer groups we serve. The group will now be known as the Customer Reference Group (CRG) and they are looking for new representatives who can help Therapy Focus grow. The CRG are also excited to once again invite our customers, their families and carers to nominate Therapy Focus employees for our 2020 People’s Choice Award! Current Therapy Focus customers will receive more information about this opportunity in early March. We appreciate your support in acknowledging the hard work and dedication of our therapists through this customer-driven initiative.

In the lead up to 1 July 2020, we continue to prepare our systems and processes for the fully commercial market we will operate in once the NDIS is fully rolled out in WA. It is important to ensure our amazing corporate services teams, who work tirelessly to support the frontline work our therapists do, are well supported. Often people in these positions, who are not as visible, and who are seldom in the limelight, are overlooked. We can assure you that without these members of our team Therapy Focus would not be the organisation it is, and their roles are critical to our ongoing success.

We hope that you, like us, are looking forward to autumn. Some of these hot Perth days have been quite an education for Angelena, who is more accustomed to the slightly cooler climate of Australia’s east coast, but she remains absolutely thrilled to be part of Therapy Focus. We couldn’t be prouder of the people that we work with every single day and the huge difference they are making in their communities.

Here’s to exciting times ahead!