NDIS pricing and policy changes

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Each year we review our pricing and policies following the release of the National Disability Insurance Scheme (NDIS) Price Guide.

The 2019-20 NDIS Price Guide was released in June 2019 and is effective from 1 July 2019. We have reviewed the new Price Guide in detail and are pleased to announce that we have chosen to charge less than the prices suggested by the National Disability Insurance Agency.

Our prices for general therapy services will be increased by only half the suggested price increase.

The changes in pricing will allow us to keep providing therapy services that are comprehensive, community-based and high quality. The changes will apply from 1 October 2019, and only take effect when a new service agreement is signed. Until then, current pricing will apply until existing service agreements end.

The following changes will apply to service agreements signed on or after 1 October 2019:


The price for general therapy will change from $179.26 to $187.00 per hour. Services delivered by a psychologist will be charged at $207.00 per hour.

Please refer to our updated price list for more information about pricing for our other services.


Cancellations made within 1 business day of scheduled appointments will be charged at 90% of the cost.

We will not charge you the first time you cancel an appointment with late notice, and you will not be charged for an appointment that is cancelled due to staff illness.


The following applies for travel to appointments:NDIS

Travel to locations in the Perth metropolitan area

  • We will charge up to a maximum of 30 minutes travel per visit in the Perth metropolitan area
  • Travel in the Perth metropolitan area is capped at 20% of your agreed NDIS service – unless other arrangements are made

Travel to locations in regional areas

  • We will charge up to a maximum of 60 minutes travel per visit in regional areas
  • Travel in regional areas is capped at 40% of your agreed NDIS service – unless other arrangements are made.

Travel to remote and very remote locations will continue to be quoted individually.

Download a fact sheet for more information about how we charge for travel under the NDIS.

If you have any questions about these changes, please speak with your Key Worker or Team Leader. Alternatively, contact us on 1300 137 373.

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