Service Agreements Come to Life in New Videos

By Therapy Focus

A series of animated videos have been created to help explain our Service Agreements in English and five other languages.

In late 2018, Therapy Focus was awarded a grant by the Department of Communities to help streamline services for customers Service Agreements and how we deliver services under the NDIS.

Therapy Focus customers who are new to the NDIS will be invited to watch a video prior to signing a Service Agreement. This will help them gain a better understanding of their rights and responsibilities within a Service Agreement, and how services are delivered for their NDIS Plan. It will also reduce the time therapists spend explaining the Service Agreements and will ensure that services start as quickly as possible for customers.

These videos incorporate the policy changes that apply to Service Agreements signed on or after 1 October.

With the generous support of volunteers, the videos have been translated into five languages other than English, including Arabic, Persian (Farsi), Vietnamese, Mandarin and Aboriginal English to support individuals and families from culturally and linguistically diverse backgrounds. Therapy Focus’ Service Agreements have also been translated into these languages to ensure customers from diverse backgrounds are able to easily access services and understand their rights and responsibilities.

Therapy Focus wishes to thank the people who volunteered their time and knowledge to translate scripts and help with the development of the videos.

You can view the full 8-minute video explaining our Service Agreement for NDIA Managed funding in English below. To view the video for Self or Plan managed funding, and in other languages, visit our YouTube channel. You can also view short segments of the video focusing on areas such as travel and cancellations on our YouTube channel.

If you are having any trouble accessing the videos or would like a link to one of the videos sent to you, contact us on 1300 135 373.

Our Service Agreement

Learn about our service agreement which outlines the supports we will provide and how they will be delivered.