Life happens. We understand that sometimes you need to cancel an appointment.
If you need to cancel or change an appointment, we ask that you give us 1 business days’ notice and let us know within regular business hours.
For example, if your appointment is at 11am on a Monday, you need to let us know by 11am the Friday before.
To cancel or change your appointment, please contact your Key Worker or therapy team. Or contact our Central Office on 1300 135 373.
If you miss an appointment or cancel within 1 business day, you will be charged the full cost of the appointment, including any travel costs.
If you cancel often, we will discuss your therapy goals and what help you might need to attend appointments. If we can’t find a solution then we may decide to stop services until you are able to attend your appointments.