We understand that life happens and sometimes you need to cancel an appointment.
If you need to cancel or change an appointment please tell us by 3pm the business day before your scheduled appointment.
To cancel or change your appointment, please call the Therapy Focus office listed in the contact details section of your service agreement. You can view our office locations and contact details here. Please do not contact your therapist directly, as they may not receive your message in time.
If you tell us after 3pm we will have to charge you for the appointment, up to a maximum of 6 hours.
We won’t charge you the first time you cancel an appointment. If you cancel a lot we’ll talk to you about your therapy goals and what help you might need to attend appointments. If we can’t find a solution then we might decide to stop services.