Life happens. We understand that sometimes you need to cancel an appointment.
If you need to cancel or change an appointment, we ask that you give us 1 business days’ notice and let us
know within regular business hours.
For example, if your appointment is at 11am on a Monday, you need to let us know by 11am the Friday before.
To cancel or change your appointment, please call the Therapy Focus office listed in the contact section of your Service Agreement. View our office locations and contact details. Please do not contact your therapist directly, as they may not receive your message in time.
We won’t charge you the first time you miss an appointment or cancel with late notice. After this, if you miss
an appointment or cancel within 1 business day, we will charge you 90% of the cost of your appointment. This includes the cost of travel.
If you cancel often, we will discuss your therapy goals and what help you might need to attend
appointments. If we can’t find a solution then we may decide to stop services until you are able to attend