Changes to NDIS billing from 1 October

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The way we bill for services funded by the National Disability Insurance Scheme (NDIS) is changing from 1 October.

Therapy Focus has not made changes to billing under the NDIS for two years. These changes will bring our prices in line with the 2018-19 NDIS Price Guide and allow us to keep providing therapy services that are comprehensive, community-based and high quality.

The changes will only apply to NDIS participants who start services and renew services with Therapy Focus after 1 October, 2018.

Changes will be made in 3 main areas:


The price for therapy will change from $175.57 to $179.26 per hour. There have also been changes to the prices of our other services. View our Price List.



Therapy Focus can deliver services in your home, school, workplace, and in the community.

Our therapists coordinate their visits to participants and families in your area to reduce travel costs. When we have multiple appointments in the one area, we will share the costs across all the visits to ensure charges are fair. We will not charge more than the time it would take to travel directly to you from our closest office (or the agreed office).

  • Travel to locations in the wider Perth metro area. To deliver services in the Perth metro area we will charge up to 20 minutes of travel per visit. This is capped at 20% of your agreed NDIS service – unless other arrangements are made.
  • Travel to locations in rural and regional areas. To deliver services in rural locations we will charge up to 45 minutes of travel per visit. This is capped at 40% of your agreed NDIS service – unless other arrangements are made.

Learn more about how we charge for travel.


Therapy Focus will not charge you the first time you cancel an appointment. After this, if you cancel an appointment later than 3pm the day before we will charge you 90% of the cost. This is because we cannot replace cancellations with short notice, which limits our ability to support other participants and their families.

If you have any questions about these changes please speak with the Key Worker in your therapy team, or your local Team Leader.

woman in wheelchair talks to therapist
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