At Therapy Focus we aim to provide the best possible service. Make a suggestion, compliment or complaint to help us continuously improve.

There are two ways you can provide feedback to Therapy Focus:

  1. Contact the appropriate staff member, their manager or Therapy Focus directly either in writing, via phone, or in person. Therapy Focus can arrange an interpreter or any other assistance you might require in providing feedback.
  2. Complete the form below and click submit.

What happens next?

Once we have received your feedback, the appropriate staff member will address your comments and, if appropriate, take action as soon as possible. If you provide us with your name, phone number and/or postal address we will contact you within a week to discuss your feedback and inform you of any actions taken.

To enquire about the progress of your feedback, please contact us on 1300 135 373 or email enquiries@therapyfocus.org.au.

If you feel that a suitable resolution is not achieved, then you may like to contact the Health and Disability Services Complaints Office (HaDSCO). Visit their website at www.hadsco.wa.gov.au or call 1800 813 583.